Thank you for visiting Florist Edgware. These Terms & Conditions ('Terms') set out the legal framework for your use of our e-commerce website and the purchase of goods and services through our online flower delivery platform. These Terms are applicable to all transactions made by customers in Edgware and the surrounding areas. Please read them thoroughly before placing your order. Your use of our website and services indicates your acceptance of these Terms.
In these Terms:
These Terms apply to all flower and related product orders placed by residents and recipients located within Edgware and its surrounding regions. Any variation of these Terms must be confirmed in writing by us. No employee has authority to vary these Terms orally.
3.1. Placement of Orders: To place an order for flower delivery in Edgware through our website, you must:
3.2. Order Confirmation: Once your order is submitted, you will receive an order confirmation message on-screen and/or via SMS or email. This confirms we have received your order. Our acceptance of your order completes once payment is received and we dispatch a delivery confirmation notice.
3.3. Order Fulfilment: Orders are subject to the availability of products. In the event that an item is unavailable, we reserve the right to substitute with a similar product of equal or greater value. We will endeavour to contact you if a major substitution is required.
4.1. Pricing: All prices listed on our website are in GBP (£) and include VAT at the current rate unless otherwise stated. Prices are as displayed at the time of order and are subject to change without prior notice. Delivery charges, if any, will be itemised during the checkout process.
4.2. Methods of Payment: We accept payment for online flower orders in Edgware via secure third-party payment processors. Accepted methods may include debit cards, credit cards, and other promoted digital payment solutions. Payment must be made in full at the time of order placement. We reserve the right to refuse orders where payment is not satisfactorily authorised.
4.3. Security: All payment information is processed securely in accordance with UK data protection laws and industry standards. We do not store your payment details after the transaction is complete.
5.1. Delivery Areas: We deliver throughout Edgware and nearby locations. Please ensure the delivery address provided is accurate and complete, including any relevant access information to help our drivers fulfil your order efficiently.
5.2. Delivery Times: While we aim to deliver flowers on your requested date, we cannot guarantee specific delivery times. For special occasions, please order early to secure your preferred date.
5.3. Unattended Deliveries: If the recipient is not available at the address at the time of delivery, we may leave the flowers with a neighbour or in a safe place and notify you. In the rare event you are dissatisfied with the delivery, please contact us within 24 hours of delivery with details and photographic evidence if necessary.
5.4. Non-Delivery: Should your flowers not arrive, we will investigate and, where appropriate, offer either a replacement delivery or a full refund.
6.1. Cancelling an Order: You may cancel your order for standard flower arrangements up until 24 hours prior to the scheduled delivery date for a full refund. For orders involving bespoke, custom, or unusual size arrangements, cancellation may not be possible, or cancellation charges may apply, as per the Consumer Contracts Regulations.
6.2. How to Cancel or Amend: To cancel or amend your order, please use the online order management interface or contact us as soon as possible. Orders already prepared and dispatched for delivery cannot be cancelled and are non-refundable unless defective or not as described.
6.3. Refund Policy: If you receive flowers or goods that are damaged, defective, or incorrect, please notify us within 24 hours of receipt. We will, at our discretion and once verified, either replace the product, arrange a redelivery, or provide a refund. Refunds will be made to the original payment method within a reasonable time.
7.1. Product Representation: We strive to ensure the product photos and descriptions on our website accurately represent the flowers you will receive. However, as flowers are a natural product and due to seasonal variations, some arrangements may vary in colour and bloom size.
7.2. Substitution Policy: Should certain blooms be unavailable due to seasonality or supply issues, we reserve the right to substitute with flowers of similar style and value. Any significant substitutions will be communicated wherever possible prior to delivery.
7.3. Freshness: Flowers are dispatched fresh, and we recommend recipients follow the provided care instructions for optimal longevity.
8.1. You are responsible for providing accurate order, delivery, and contact information. Any loss, delay, or failed delivery resulting from inaccurate or incomplete information supplied by you is not our liability.
8.2. You agree not to use our service for any unlawful purpose or to send offensive, fraudulent, or inappropriate content with your orders.
9.1. General: Our liability to you for any loss arising from our breach of these Terms shall be limited to the total value of your order. We do not exclude liability for death or personal injury caused by our negligence, fraud, or any liability which cannot be excluded by law.
9.2. Indirect Losses: We shall not be liable for any indirect or consequential loss or damage (including loss of profits, business, or goodwill) arising in connection with your use of our website or services, even if such loss is foreseeable.
9.3. Force Majeure: We do not accept liability for delays or non-delivery due to events outside our reasonable control, including but not limited to natural disasters, adverse weather, strikes, transport delays, or any other force majeure circumstances.
All contents on our website, including but not limited to images, logos, text, designs, and graphics, are owned or licensed by Florist Edgware and are protected by UK intellectual property laws. Reproduction or commercial use without prior written consent is strictly prohibited.
We process your personal data in accordance with our Privacy Policy and UK data protection legislation. We collect only what is needed to process your order or where legally required. Your card information is not held by us after transaction completion.
If you are dissatisfied with your flowers or experience, please contact us within 24 hours of delivery. We aim to resolve complaints promptly and to your satisfaction. Should a dispute arise that cannot be resolved, both parties agree to seek mediation before pursuing other legal remedies.
We reserve the right to update or amend these Terms from time to time to reflect changes in the law, market conditions, or our business practices. The Terms applicable to your order will be those in force at the time of your purchase, unless otherwise stated or required by law.
These Terms and any disputes arising out of or in connection with the flower delivery service are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Our online flower delivery service is predominantly aimed at customers based in Edgware and the surrounding districts. Orders placed outside of our standard delivery areas may not be fulfilled. Where feasible, we will notify you if your order cannot be serviced and provide a prompt refund if applicable.
By placing an order with Florist Edgware, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.
These Terms & Conditions are effective as of June 2024 and apply to all Florist Edgware customers in Edgware and neighbouring areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Edgware, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Edgware.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
