Our Guarantee, Returns and Complaints Process

Fresh Flowers Guarantee in Edgware

At Florist Edgware, we pride ourselves on delivering only the freshest, highest-quality flowers to our valued customers in Edgware and surrounding areas. As a trusted local florist, we serve households, offices, and businesses with a commitment to excellence and friendly service. Our Fresh Flowers Guarantee ensures that your arrangements arrive in peak condition, providing you with lasting beauty and enjoyment.

Damaged-on-Arrival Policy

Your satisfaction is our top priority. In the unlikely event that your flowers or arrangements arrive damaged or do not meet our standards of freshness, we are here to help straight away. Please inspect your delivery as soon as it arrives. If you notice damage to the flowers or packaging upon receipt, let us know within 24 hours. This allows us to resolve any issues swiftly and ensures that your experience with Florist Edgware is a positive one from the start.

Freshness Window

We select and prepare all arrangements at the peak of freshness. Our flowers are expected to last at least five days from the date of delivery, provided they are cared for correctly. To ensure maximum longevity, please follow the care instructions included with your bouquet. Should your flowers show signs of quality issues before the five-day freshness window ends, please contact us so we can make it right.

Refund and Replacement Options

Florist Edgware offers clear options to guarantee customer satisfaction with every order. Depending on the nature of the issue, you may be eligible for a replacement arrangement or a full or partial refund. If you receive flowers that are damaged, wilted, or do not meet our described standards, contact us within 24 hours of receipt. Our team will ask for a description of the issue and may request a photo of the arrangement for quality control and swift resolution. Once your claim is verified, we will offer you a suitable replacement or process your refund promptly, according to your preference.

Complaints Procedure

Your feedback is valuable and guides us in maintaining our reputation as the local florist you can trust. If you have a concern or complaint about your order or our service, please reach out to our team. We will respond promptly and work closely with you to investigate your concerns, aiming for a fair and positive outcome. Our goal is to resolve your complaint as efficiently as possible, ensuring your satisfaction and confidence in Florist Edgware. If a replacement or refund is required, this will be arranged within a reasonable timeframe following verification.

Serving Edgware with Care

Florist Edgware has built a loyal customer base throughout Edgware and neighbouring areas, thanks to our dedication to exceptional service and the freshest blooms. We appreciate the trust our customers place in us to deliver for every occasion. Whether arranging flowers for your home, business, or a special event, we stand by each arrangement we create.

Your satisfaction is guaranteed when you choose Florist Edgware. Thank you for allowing us to bring a touch of floral beauty into your life.